Meet Olivia

Think of Olivia as your personal assistant. She is your intelligent, always-on support companion inside BidWhistle.

She helps you find the right tenders, understand procurement data, and navigate your BidWhistle account with ease.

Whether you're searching for new opportunities or fine-tuning your alert settings, Olivia is here to guide you every step of the way.

What Olivia can help you with

Account, Alerts & Preferences

  • Assist with updating CPV filters, budget ranges, and regions.

  • Guide you through team access and user management.

  • Explain plan features (Free Trial, Pro, Premium, Enterprise).

  • Help configure your alert schedule and preferred channels.

Multi-Channel Delivery Options

  • Olivia can send tender insights, summaries, and search results directly to you via:

  • Email / WhatsApp / Text (SMS) /

  • Microsoft Teams

    (Delivery options depend on your subscription plan.)

Types of Questions Olivia Can Answer

“Find open tenders for cleaning services under £25k in Wales.”

“Send these results to me on WhatsApp.”

“What does CPV 71315000 mean?”

Dashboards, Analytics & Reporting

  • Help you interpret performance analytics.

  • Generate summary reports and CSV-ready data.

  • Provide competitor and award insights (plan-dependent).

  • Explain contract value trends and buyer patterns.

Multilingual Support

  • Answer questions in your preferred language.

    Translate tenders and buyer information instantly.

“Summarise this tender into key points.”

“Why didn’t I receive my alert today?”

“Translate this UK tender into German.”

Tender Discovery & Insights

  • Find tenders, Identify buyers, regions, values, deadlines, and award criteria.

  • Summarise complex tender documents into simple language.

  • Explain CPV codes or suggest the most relevant ones.

  • Highlight opportunities that fit your business profile.

Platform Support & Troubleshooting

  • Step-by-step onboarding guidance.

    Help with your BidWhistle portal, and linked features.

    Diagnose common issues. (e.g., missed alerts, filter misconfigurations)

    Provide instructions for real-time dashboards. (Enterprise Plan)